PRIVACY POLICY

BISEP Innovations Inc.
Privacy Policy

Title

Effective Date: September 1, 2024

Overview

This Privacy Policy explains how BISEP Innovations Inc. (“Bisep”, "we", "our", or "us") collects, uses, shares, and protects your personal information when you visit or use our website or products. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information when you use our website or products:

Personal Identifiable Information (PII): Name, email address, mailing & delivery addresses, phone number, and other personal contact details you provide to us.
Financial Information: Payment details (such as credit card numbers) for purchases are not held with BISEP and are held within the trusted Stripe payment platform.
Device Information: IP address, browser type, device type, and operating system when you visit our website.
Usage Data: Pages viewed, time spent on the website, and other metrics related to the interaction with our site.
Other Information: Any other information you voluntarily provide to us (such as feedback, survey responses, or customer service inquiries).

2. How we Use Your Information

We use your information for various purposes, including:

To provide and improve our products and services.
To process orders, transactions, and payments.
To communicate with you regarding your orders, inquiries, and customer service needs.
To send you marketing communications, promotional offers, and newsletters (only if you have opted in).
To analyze and improve our website performance and user experience.
To comply with legal obligations and protect against fraudulent activities.

Bisep will at all times use, share, store and secure your information in accordance with applicable laws, as set out in this Privacy Policy, including but not limited to Canada’s Anti-Spam Law.

3. How We Share Your Information

We Do Not Sell Or Rent Your Personal Information To Third Parties: We may share your personal information with third parties in the following circumstances:

Service Providers: We share information with third-parties outside Bisep who provide services to us or on our behalf, such as advertising and marketing services, IT services, hosting services, data analytics services, payment processing services, shipping services, and other professional services.
Legal Requirements: We may disclose your information when required by law, regulation, or applicable legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, if and only if permitted by applicable data protection law.

4. Cyber Security

We take the security of our website and your personal information seriously. We have implemented general security measures to protect against unauthorized access and maintain the integrity of our systems. Our goal is to minimize risks and respond promptly to any potential issues.

5. Data Security

We protect your personal information using security protocols and partner with trusted partner Shopify. Our third-party payment provider Stripe is used for secure payment processing. We do not store any credit card details, and we strive to maintain the safety of your data to the best of our ability.

6. Cookies and Tracking Technologies

Our website uses cookies. Cookies are small text files that may be stored on your computer (or other device allowing internet access) when you visit a website. We may use cookies for analytical purposes (to recognize, measure and track users of the website in anonymous form, to compile anonymous statistics regarding our visitors and to analyze site usage, to determine what features of the website they access, to verify the origin and duration of access), for usage purposes (to personalize your access to our website, e.g. when you make a choice about your usage of the website), to record your consents/refusals on the website (e.g. consent/refusal to the use of cookies), for technical purposes needed by the internal workings of our servers (e.g. to distribute requests among multiple servers, authenticate users, keep track of information about a user's session), or for functional purposes (e.g. store information that is needed by our applications to process and operate).

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccuracies in your personal information.
Deletion: You may request that we delete your personal information, subject to legal obligations that may require us to retain it.
Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
Children Policy: We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, without notice to you. We encourage you to periodically review this Privacy Policy. Any changes will be posted on this page with the updated effective date. Your continued use of our website and services after changes to this policy will constitute your acceptance of those changes. Subsequent changes in this Policy will not apply to information that was collected before such change was made.